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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 22455 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 211952 Views
  • 2 replies
  • 2 kudos

Resolved! Scam???

Anyone received a text from 07748 145840 stating - " O2:We were unable to process your latest bill. In order to avoid fees, update your paymentinformation via: https:/./.o2.uk.bill337.com/?o2=2

Suze by • Level 1: Joiner
  • 3200 Views
  • 17 replies
  • 0 kudos

Resolved! SIM Not Provisioned

I have just renewed my contract (SIMO) and during the call it disconnected. The signal has completely gone on on Settings / General / About under Network it says Not Available. When you click on that it says SIM not provisioned.It’s an iPhone XSI’ve ...

Resolved! Adding Pay Monthly Sim to existing contract

Hi, I want to get a pay monthly Sim for my son to go in an old phone, can I just buy one here and add to my existing contract without changing my number etc? Thanks Catherine

Cat8 by • Level 1: Joiner
  • 860 Views
  • 8 replies
  • 0 kudos

Resolved! Data

I need to know if my data is due in 4 days can I get it early? My sons away on site next week and uses data for hotspot can I have now instead of 7th august? How do I get it

Russell1 by • Level 1: Joiner
  • 305 Views
  • 1 replies
  • 0 kudos

Resolved! Preorder gift headphones - Xperia 1 ii

Has anyone received their headphones from the Xperia 1 ii preorder yet? I was expecting them within 28 days but other than a we are confirming your purchase verification email a month ago I haven't heard anything....anyone starting to receive theirs ...

Dean1234 by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

Resolved! charge extra cost

Tomorrow, Ihave to go in Italy.How working my O2 mobile there ?The last year I had the same option like Uk, like call all landline o mobile and my giga.Is still the same situation ?

LE17 by • Level 1: Joiner
  • 391 Views
  • 2 replies
  • 0 kudos

Extra Items

I am thinking about getting an Apple Watch but I’m new to o2 so unsure how to use the app etc is there anyway of adding on a watch to my contract to pay monthly or is there only buy outright? Jess

Jesskaa by • Level 1: Joiner
  • 405 Views
  • 3 replies
  • 0 kudos

End Of Contract

Hi, I am due to pay the final monthly payment, what happens after the final payment has been taken? Thank you

NathR by • Level 1: Joiner
  • 820 Views
  • 6 replies
  • 0 kudos

Xperia 1 ii Pre-Order bonus not arrived

Just wondering when the Sony headphones that are meant to come with my phone will arrive. It has been 1.5months since my phone arrived, and I can't get in touch with anyone on the chat to get an answer.

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