Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Open Application

Hi, I have applied for a teacher discount on my monthly tariff and the O2 system is not accepting my work email or my teaching payslip. Please can you contact me to resolve this. Thanks, Mark

Resolved! INFO code

Hi, My contract is due to run until next April however the signal in my new office is non existent. I text the INFO code to 85075 and it has come back stating that my early release would be zero. Is this correct or should I call O2 before porting ?

Cancelled account but money withdrawn from account

hi, I’ve recently cancelled my o2 account and have switched my sim however my monthly payment has been taken from my bank account this month. Please can I check my account has been cancelled?

Removing bar from account

Hell O2 Team,I am new customer and on a SIM only contract. I ordered a SIM card which never arrived so I contacted 02 and they put a bar on the account. I went to a store to get a new SIM and have been trying to unbar my account but can't get hold of...

Resolved! eSIM

Hello everyone I ordered a O2 contract (well, my mother did for me), and we are unsure on how we will receive my eSIM that we selected for me to get as my iPhone 12 supports it. Will it come onto the app, or email, or...? Just asking as we set my pho...

Resolved! O2 switch up

Hi what would I need to do to move onto a o2 switch up contract .

Resolved! iPhone 15 Switch Up Procedure

Hi, What is the procedure for iPhone 15 Switch Up? I notice in the small print that it has to be done in store because of the physical check up of the phone - so I guess queue at the O2 store on launch day?

O2 cancellation

HiDoes anyone know where I can find cancellation rights for O2. I haven't been able to receive calls or texts since roughly September 23rd. There have been a bundle of errors from O2 since I joined which included them messing up when I joined back in...

O2 app

My o2 app isn’t working. I set it up 2 weeks ago but it’s still saying it takes 48hours to be able to access it. What do I do? How can I fix this?

Resolved! Being abroad

Hello, My sim plan have been changed from Virgin to O2 recently . (xxxxxxxxxxxx) I am visiting my parents in Tehran-Iran at the moment. I am experiencing network and signal issues. I was wondering if I can use my phone here . Does O2 allow me to use ...

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