Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18680 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 186887 Views
  • 2 replies
  • 2 kudos

Resolved! Contact us

How do I talk to a real person?

Susan5 by Level 1: Joiner
  • 846 Views
  • 2 replies
  • 0 kudos

iPhone XS max

So I got a contract phone and sim on Friday they said the sim would be activated on Saturday still wasn’t took it to the shop they give me a new sim said it would be activated in 24 hours and it’s been that long and still isn’t what should I do?

Kati by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung s20 ultra

hi I have currently received my new phone with the aim I have done a sim swop and it isn't working and also I have tried to apply for me free buds plus and the offer is no longer valid but its came in my contract I will get 1 set for free can you hel...

Brooks by Level 1: Joiner
  • 405 Views
  • 4 replies
  • 0 kudos

Resolved! esim

I have an esim for a dual sim iphone 11pro I have loaded the sim and the phone has recognised it as the secondary number however I cannot make or receive calls from the secondary number - is there an activation process I could have missed (nothing wa...

SEwilson by Level 1: Joiner
  • 700 Views
  • 2 replies
  • 0 kudos

Resolved! Charge to mobile

How do I increase limit on charge to mobile service?

Simonna by Level 1: Joiner
  • 605 Views
  • 3 replies
  • 0 kudos

Resolved! SCAM!

Hi All,I have received the following text today....O2:We were unable to process your latest bill. In order to avoid fees, please update your payment information via: If you receive this text please do not click on the link as this is a scam!Thanks fo...

Amy1997 by Level 1: Joiner
  • 1920 Views
  • 22 replies
  • 0 kudos

Resolved! Disney extra activation

Hi have the o2 Disney offer - my 02 states need to activate , clicking link says already used, Disney plus acount shows o2 but no details or a time credit (already a Disney plus member). Disney admin say speak to o2 but as always cannot chat to anyon...

ACP by Level 1: Joiner
  • 574 Views
  • 1 replies
  • 0 kudos

Resolved! Boostbox

HiIs there any way a sim can be re-registered on a boostbox without talking to 02? Called them but that department is not open and asked me to go into a shop but I am isolating so can'tThanks

LCB by Level 1: Joiner
  • 403 Views
  • 2 replies
  • 0 kudos

Resolved! Excessive data charges

Wondering if I am getting a bum deal !I pay £35 a month for 60g data +free calls and texts.This month I used an extra 30g of data and my bill is now £105 ! Seems my bill have tripled by using 50% more.I then log on my O2 and see adverts for unlimited...

Jimmy12 by Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! Poor signal

Good morning hope you can help with my query.Ever since joining o2 I have been really frustrated with the lack of signal I can get.i came from network three prior to joining o2 and never had an issue with signal.even when my phone shows I have signal...

Signal1 by Level 1: Joiner
  • 423 Views
  • 3 replies
  • 0 kudos