Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Account suspended

My account has been suspended again due to you guys thinking there is fraud going when I have proof there is not please advice

Resolved! Data

I paid my bill a few days ago my data has renewed but it won’t work I do not know why this doesn’t work as I have never had a problem with it in the past I have turned it on through settings but it will not work still

Not happy

Just been on the phone for 17 minutes for someone to put the phone down on me! I want a phone call back ASAP! My bill is wrong

Resolved! canceling contract

Does anyone know the best way to cancel a contract, the website is confusing, is there a tel # i can use to do this?

Defence discount

I'm a veteran with defence discount and can't provide a wage slip, but I do have the vault code. How can I go about adding my defence discount?

Resolved! Payments

Does anyone know how 02 can help with financial issues please. Thank you

Resolved! Extra data bolt-on did not roll over!

How do I get to speak to a human being? I need someone to look at my account and let me know why the data usage and rollover figures do not tally. I have lost most of the extra data purchased last month. My telephone calls are cut off because it appa...

Resolved! Replacement

I stupidly smashed my Samsung galaxy note plus 5g and spoke to 02 today who have sent a replacement is that a temporary phone until they see if my phone is fixable? Thanks

Resolved! Paying phone off

Can I pay my phone off on the app and then cancel the contract on the app?

Resolved! Veteran defence discount

I have a defence discount card with a voucher code but I am a veteran so can't supply a wage slip. I've tried calling o2 and I've tried to get on online chat but they are uncontactable. I will soon be out of the 28 days and would like to benefit from...

O2

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