Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade Sim to Phone?

When a new customer takes a sim I saw they can upgrade after 3 months.As long as you pay the first 3 bills on time are you able to upgrade only when I wanted a phone originally it was declined but was accepted for a sim so hoping I can pay 3 bills an...

Resolved! I want to change if it's possible

I'd like to upgrade my plan. I would really like to increase my data limit, what is the maximum i can receive and what is the best deal available? Thanks

Resolved! Refund

Anybody else waited nearly 2 weeks for a refund

Resolved! Upgrading to a tablet however using SIM on old phone

I recently upgraded from my Huawei P20 to an ipad. The contract with the ipad stipulated there were no minutes, however I was still planning on placing this SIM in my old phone and using the ipad as a stand alone device. However, now because of the S...

Resolved! phone

i just got new phone becauce my old phone would not hold battery time when i went to move my contacts over my son said i pressed the factory reset.i dont have it back up can some one help.

PAC Code

I want to move my number from EE to O2, I have a PAC code from EE. I put it in the form when I ordered my O2 sim. I activated my SIM over the weekend but my number hasn't transferred. I went to my local store in MORPETH to be told they can't help me ...

Resolved! Can I move from Pay Monthly to Pay as you go?

My contract is about to end in 4 weeks. How can I completely cancel rolling over my existing contract and have my phone number using one of Big Bundle Pay as you go?

Resolved! Deposit

When I joined 02 I paid a 275 deposit i have paid 4 bills now and the credit is showing on my account,i want it returned to my card i have tried ringing several times but get no answers

Resolved! Wifi

I wood like to also have unlimited Internet all the time, iv finished paying for my handset I have unlimited texts and calling credit, but what I actually use most of all is my data, it costs alot having to keep buy more data, all my friends have unl...

Resolved! swap number

im new on 02 can help me to keep my old number

O2

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