Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Need to talk to customer services

Need to talk to customer services and doesn’t matter what options I take on the call I get hung up on. Sick of having my phone restricted by them when my payment date is the 10th of the month and they cut me off 10 days before the bill is due every m...

4G

I have 2 phones both iphone 11s both on same xontract. One allows me to select activate 4 G calls and the other instructs me to speak to o2 who are not available to answer questions. Any suggestions?

Payment date

Does anyone know how I would go about changing the date my payment comes out?Thanks

International cal's

Hi,I can't make any cals to poland, when i try to call it show a mesagw that my calls are blocked

Resolved! Huawei media pad

Im trying to find how much i have left to pay on my media pad on my 02 and all Its showing me is the bill. Can anyone help me Understand as cant find the contract i had either

Roaming not working

Hi, I’m on holiday in Europe and my phone is not working. I can not use internet or make any phone calls. Can anyone help please ? I’m not able to call o2

new sim card

replacment card

Resolved! New number

I've just upgraded and asked for a new sim excuse me being dim but will that be a different number which is what I want

Resolved! Return phone

Hi can someone tell me how to return an unwanted phone as the link I have been sent sends me to a page which asks for details on how your phone can be fixed - thanks

Phone number

How do I change my number ?

O2

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