Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No monthly charges

Has anyone had a contract, moved to sim only and then the first bill be a credit and the current charge as £0 and no detail of any monthly charge? I have tried contacting O2 but havent managed to get through on phone in the time I have and as no onli...

Resolved! Where is my delivey

I placed an order for a new phone/contract last friday for delivery on the saturday. All was going well but no delivery and COVID seems to have made O2 not able to answer any phone.mailUK/DHL say that it is at their depot ready for delivery but wont ...

Resolved! exchange

hello im about to have my phone swapped as my new phone wasnt working but ive lost the returns label how do iget a new one

DEFAULT

I am trying to apply for a mortgage and have recently had it declined after 2 years of saving up.I have had 2 accounts with O2 in the past 4 years and they have put defaults on my credit file for both of them - one for £41 and another for £172.When I...

My bill

Not happy

Resolved! Bringing my number from my old network

I am a new O2 customer and wish to use my old Giffgaff number. I have the PAC code from Giffgaff.

Resolved! blacklist IME number

hello i need help in getting the ime number of my lost iphone blacklisted for the insurance company.

credit refund nightmare

its a nightmare this company! I was told that my handset deposit will be refunded after I make my 3rd payment, then it was 4, keep getting told different things. Logged a complaint, they said as a good will gesture there will be a credit on my accoun...

Resolved! Cancel a contract

Trying to cancel a sim on my account as it doesn’t get used

Tariff

Hi ,Why has my payment gone so high these last couple of months. The tariff that I signed up to was £13.00 a month but you are charging me £16.00. Can you help me? Can I cancel this contract because you are charging me too much on what I signed up to...

O2

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