Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel sim only

Hi, how do I cancel my sim only ? There’s no info on app, the deals available at other providers seem far better at the moment

Changing my sim so my son can get his own contract but still use same number

I got 3 contracts 2 of them were for my 2 sons, i have finished paying the contracts and just pay for sim, my 2 sons are wanting to get their own contract phones, how can I do this please ?

Resolved! Migrating

how can you get hold of 02? My number was organised to be Migrated from a Business account to a new Consumer account last Saturday and it hasnt happened. I cant get through by phone and I cant seem to get online live chat?

SIM not provisioned porting issues

I joined O2 on 4th Sep on a sim only contract. I gave my PAC code and was due to switch over yesterday. My EE sim switched off at 4pm so I put my O2 card in then spent the rest of the day switching on and off expecting my old number to switch over. F...

Waiting on the device

hi i have had email saying my order was dispatched but it hadnt turned and when I log in to my 02 its saying proceed

Resolved! No service on new phone

Just upgraded and despite putting replacement sim in, which is the same number, I have no service

Resolved! Transfer number to O2

It is not clear how to transfer number to O2. The new SIM card arrived with an new number. Th website is not helpful finding how to transfer. The contact number has automatic menus only. Just walking in circles. I've filled a form to transfer with PA...

Resolved! Spend cap

How do I get rid of my spend cap

Resolved! Cancel Bolt On

Hi TeamAs part of my new phone package I received 6 months free amazon music. I haven't used it and want to remove it from my package before I get charged.As ever the O2 site does not want to give me an option to remove it under my account, it just s...

Sell old phone

Want to sell my I phne 7 plus

O2

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