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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 24758 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 216008 Views
  • 2 replies
  • 2 kudos

Porting number from talktalk to o2

Hi, I’ve purchased a pay monthly sim which arrived today. At time of purchase I requested my number to ported over and I provided my pac number.What do I do now? How do I get my old number on my new sim?

Jjk1 by • Level 1: Joiner
  • 293 Views
  • 2 replies
  • 0 kudos

Number

How do i keep my old number to my new sim card

Annie11 by • Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Resolved! Sim Swap 5G

Hey, i am switching to the iPhone 12 Pro on Friday and i have just recieved my 5G sim from O2. I currently have an iPhone 11 Pro and i was wondering if i could switch sims now and use the 5G sim in my iPhone 11? I know the 5G wont work but will it st...

Nathan4 by • Level 1: Joiner
  • 485 Views
  • 1 replies
  • 0 kudos

More than one contract in my name?

I have seen a cheap deal on a new phone on the internet still with O2 that is cheaper than any of my upgrade options. Can I start this new contract with the intention to cancel my current contract tract when it expires in a couple of months. Pro’s an...

Ellidsco by • Level 1: Joiner
  • 843 Views
  • 2 replies
  • 0 kudos

Pay off device plan

Hi everyone, I'm looking to pay off my device plan and then not upgrade. Does anyone know how it works one the plan is paid off - do I have to look for a new pay monthly contract?

Beck1 by • Level 1: Joiner
  • 281 Views
  • 2 replies
  • 0 kudos

Resolved! No way of contacting O2 for help?

So are O2 fobbing everyone off to use this forum for all help? The contact page has no contact details whatever, not even an email address. Live Chat appears for about half a second a day, if you're lucky. The help content is very extensive but if yo...

jimness by • Level 1: Joiner
  • 766 Views
  • 6 replies
  • 0 kudos

Resolved! How to open a chat window?

It takes half an hour to get O2 to answer the phone, so how can I open a chat window online? (It comes up randomly, but never when you want it.)

Ray_M by • Level 1: Joiner
  • 503 Views
  • 3 replies
  • 0 kudos

Problem with connection signal and ****** internet...

Hello everyone. My problem is from begin to O2. I pay 20f for 100gb of internet but my connection is not pure... usually i had 2 degree of connection what is very very bad.... i can't play the games and speak with people by whatsapp etc... IS it only...

Balance from PAYG

I recently moved my PAYG across to pay monthly. Does anyone know if I will get my balance I had on my PAYG account transferred over automatically or do I need to ask for it. I had an airtime credit and a saved balance from all my top ups.Thanks

Resolved! Possible fraud

Had a text from just a number saying you was unable to process my payment with a link I dont believe this is from your company can someone please look into this, it was just a mobile number

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