Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SMS from O2 - or is it?

I have received a text message from 07956 251732 saying there is a problem with my billing. I am assuming this is a fraud attempt and I have not clicked in the URL. The text is as follows:O2:We were unable to process your latest payment. In order to ...

Resolved! scam messages

Hi All,has anyone else received a message regarding being "unable to take the money for this months bill", I have checked and it is all paid!However, I didn't do it via the message obviously!It came from a mobile number- 447947420514. I think this is...

Number change

I've just upgraded and don't want my old number. Am still with the same company so can anyone help me to change my number Thanks

engaged message

why would someone get an engaged message when i am not using my phone

Resolved! scam

i am getting text from 07930332064 claiming to be o2 wanting payment details has anyone else had this ? im thinking its a scam number.

Apple Watch

I am looking at getting an apple watch cellular and wandering if I need to change my Tarriff or will it just use the data from my tariff?

Resolved! rolling airtime plan

hi, just had a txt from 02 is coming to an end, but i would like to stay on the same plan.

Resolved! O2 Travel Inclusive Zone

Hi there I'm a bit confused over everything I'm reading about the O2 Travel Inclusive Zone. If I have the O2 Travel Inclusive Zone Extra free as part of my tariff, does that mean that if I go to Canada I don't have to pay £4.99 a day to get the 120 m...

Resolved! On hold

Just been on hold for 1hr 5 mins just to get a message saying we're closed now wtf they wonder why people leave waste of time ringing them

Absolutely furious with 02!

Get some popcorn and get comfy!So, last Friday I ordered an Apple Series 6 watch from 02 and paid for Saturday delivery as wanted it for next day!Turns out they didn’t dispatch the watch, there had been an error.It didn’t arrive Monday so called 02.T...

O2

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