Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Galaxy Watch 3 4G - Please Help

Hi, Is there anyone that knows anything about how to have the Galaxy Watch 3 4G setup on an O2 plan? So far no one at O2 knows how to actually set ths up! I have been with O2 for less than 2 weeks and I only moved to them so that I could use my 4G wa...

Resolved! Upgrading

My phone contract ended in January to I went for sim only contract as the phone I wanted wasn't on offer, it's know on offer but when I refresh to the new phone from the sim only, will I lose the free extra of Disney+? It's 6months free so don't real...

Resolved! Upgrade tarriffs

Can anyone tell me why someone upgrading to a new mobile dont seem to get the same tarriff options that a new customer can? I am currently on a 5GB tarriff and looking at the possibility to upgrade from a Samsung Galaxy S10 to the Galaxy S21 Ultra. I...

Resolved! Transfer my number to new O2 account

Hi I'm new to it. I transferred my old number when joining but i still have the temporary number of gave me. Help?

Resolved! Changing providers and keeping number

I have changed from 3 to 02 and I was wondering how I keep my old phone number ? I provided my pac when getting my 02 sim if this helps

Resolved! SMS sent to two people has been defined as a MMS message and charged accordingly

I sent a single standard SMS message to two friends recently. There are no images or GIFs attached to my copy of the message and I am 99.99% sure I did not attach a picture. The total message length including spaces is 294 characters. O2 have decided...

Resolved! Custom plans

Hello is it true that in the last year of your custom plan o2 will contact you to pay off the phone part as long as you get another custom plan?

Resolved! Refund

Abit of advice really; I took out a pay monthly contract in November 25 and I have paid 3 months on time and my 4th bill was issued today. I rang up 02 who say something completely different. I have put a complaint in as from a member of 02 they advi...

Resolved! Upgrade

Hi I'm looking to upgrade early as my phone is broke an has been pretty much unusuable for the last 2months I've tried doin this from my iPad on the o2 app but it's just bringing up a blank screen? An wasn't 100% on my password to log in online but w...

Email address is wrong

The email address attached to my account is wrong, the email you have is xxxxxxxxxx@barcleys.com and it should be xxxxxxxxxxx@barclays.com

O2

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