Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone

I have not received my upgraded phone witch I ordered on the 2/10/2020 it says it’s delivered but I have not got can you please tell me what’s happening with it please

Resolved! New loan

Hi there,I want to upgrade my Iphone to the new Iphone 12 and choose a loan for this phone for 6 months but I want to keep my phone number and I don’t want to choose a new sim+ new pay monthly for resources. I want to keep my old pay monthly and phon...

Resolved! Sim and upgrade

I need a new sim so I can validate me updating my contract

using data%20to%20web%20search%20issues

Hii have a pay monthly sim only plan 20Gb per month. Unlimited texts and callswhen ive switched off wifi and go to search for sites on the internet it wont allow me to do it. I have checked and have 19.99gb left of the plan for the month and its paid...

Resolved! New order

I recently ordered an upgrade - being told the phone is no longer in stock. however, I have been waiting too long - how do I cancel the order - and why can't i get into contact with a human being?

4G Drained

Hi everyone. I got my new iPhone 11 Pro Max yesterday. I started a new bill with a fresh 15GB of data. Today I’ve checked my data and it’s all gone. My data roaming isn’t on. Neither is background app refresh. My current roaming period is 12.5GB? I’m...

Resolved! End of term/Upgrade

My contract end this month.I can upgrade but as my contract is basically done, do I get to keep my existing phone ifI upgrade or do you always send back the old phone when you upgrade?Thanks in advance!!

Credit Referral Response

Hi, just recently i have applied for a pay monthly sim contract, however after pressing purchase it came up stating that the credit referral team had declined me. This has confused me a great deal as i’ve never been declined credit before. From this ...

Resolved! Online chat assistant?

How do I locate the the online chat assitant? Direct link anyone? Thanks in advance.

Resolved! New sim

I’ve ordered a sim free phone but I’m still in contract. I assume I can just order a new sim and continue with my existing contract but use the sim in my new phone?

O2

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