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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 23429 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 213450 Views
  • 2 replies
  • 2 kudos

Unable to send MMS from Galaxy note 20 ultra

So I am looking for any information on getting MMS available, as it is not working on my note 20 ultra. When trying to send a picture, it notifies me that "MMS are not supported by this network". I have tried to use the article from o2 on how to add ...

Gumi by • Level 1: Joiner
  • 486 Views
  • 4 replies
  • 0 kudos

Resolved! SIM network PIN blocked. Enter SIM network PUK.

Am moving one of my o2 pay monthly accounts to Virgin. Receive the message 'SIM network PIN blocked. Enter SIM network PUK' when new sim inserted. Have gone through the unlock request process, however the number supplied by o2 does nothing - same mes...

pac68 by • Level 1: Joiner
  • 1944 Views
  • 3 replies
  • 0 kudos

Resolved! sim card

Hello i have a new phone coming tommorow with new 5g sim.Will i have to activate new sim or do i just insert new sim and it will work

Resolved! Spend limit

Account all up to date financially. Trying to make a in app purchase but it’s saying I’ve reached my spend limit. When I have not. How do I change this?

Sim not transferring number

I got a new iPhone 12 yesterday and new 5G sim. I followed the instructions to transfer my number to new sim and it cut off my old sim pretty instantly. I’m now 32 hours in and the new sims not activated. Every time I ring customer services I’m told ...

Rsben by • Level 1: Joiner
  • 572 Views
  • 3 replies
  • 0 kudos

Resolved! Accessories in the post?

I changed tariff yesterday. Now I have messages about ‘my order’ and texts about ‘accessories in the post’ that need to be signed for. As far as I know, I only agreed to change tariff. What are these things coming via post? Any ideas?

IreneK by • Level 1: Joiner
  • 460 Views
  • 4 replies
  • 0 kudos

Resolved! PAYG to Sim only deal.

I currently have a PAYG with just over £6 of credit on. I have seen a Sim deal that I am interested in:- 10 gb data 12 mth airtime £17 Can I carry across the credit on my PAYG to this SIM deal and if the 10gb Data turns out not to be enough can I cha...

PaulD by • Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! new sim

phone is samsung a3moved from ee to o2 sim onlyhave inserted new o2 simnotification on phone saya unlocked simcan't activate new o2 sim

GG3 by • Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos

Resolved! Free gift

Were is my free gift watch

Phill53 by • Level 1: Joiner
  • 219 Views
  • 1 replies
  • 0 kudos

Resolved! Payment

Hello, I’ve been having messages that I haven’t paid my monthly payment this month, but the payment has been taken out of my bank, can someone help me with this please

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