Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to connect to local internet abroad on my iPhone

Hello, I've just landed in Australia and Im unable to connect to local internet networks on my iPhone. The same happened to me when I was in Italy in September. Any advice please, as it's impossible to find a support e-mail address to contact O2?

Resolved! Have I been accepted?

I ordered an Iphone from O2 on Tuesday, and have paid a deposit of £275 due to my limited credit history. I received the legal documents and also 5 minutes later, another email saying “We've received your order. You're all set.... Thanks for your ord...

Resolved! O2 Calls switched off

O2 have just switched off my calls? I just got a notification on my XS Max telling me they’ve been switched off. My latest Bill was paid without a hitch and I’ve checked for any issues in my area but everything is apparently fine?

Resolved! Phone damaged

Recently dropped my phone accidentally, the front and back of my phone is all cracked. Does my insurance cover it?

Resolved! wifi calling

I have just found that 4G and wifi calling have been stopped on my phone. I donated to Comic Relief and spent over my cap without thinking about it - could this be why? there is no useful or easy way to contact O2 - can't phone them for example and t...

Resolved! Direct Debit

Hi, I cancelled an old direct debit from o2. I still have the current direct debit set up for my current phone. However, I have had a text saying my direct debit has been cancelled. When I check my bank; the direct debit for my current phone is still...

Resolved! Sony Xperia 5 11

I've just got the Xperia 5 2 on contract.ive been a Sony fan since the Walkman version back in the 2000s. But where are the headphones with this one,it's the first time I've had a phone from Sony without them,is this normal with this version?

Resolved! voice mail kept saying full

My voice mail kept saying full even though no voiuce mail in my mail box.Contacted O2 technical team, who said wifi calling preventing and turned off. Its stil say voice mail is full I am using Iphone 11 os version 14. any solution

Resolved! Replacement sim card

Hi I require a replacement sim card. What is the process for this. Thank you

Resolved! voicemail

Hello,Why does my phone say every morning at the same time that i have a voicemail message when there never is one no incoming call at allThanks Peter

O2

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