Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Premium text charges and multiple charges for one text ?

Premium text charges and billing ? I have looked everywhere to find out the cost of premium texts there is a page but when you put in the number "81333" it just says what it is, no charges ? Recently I got my bill.I have multiple charges for sending ...

HELP URGENTLY NEEDED - 8 MONTHS PREGNANT - PHONE STOLEN - O2 BLOCKED MY WHOLE ACCOUNT

On Thursday 14th December, I got robbed in London and I'm 8 months pregnant. I rang o2 and they blocked my sim and phone, ordered me a new sim card. The sim didnt arrive and I decided to go in store on the 17th December for a new sim and they said it...

Taking out a new contract after switching to PAYG

Hi all. When I first joined O2 my credit score was abysmal (its still not great), and I couldn't get a phone contract anywhere. To counter this I took out a sim only plan with O2 and built up a good payment history until they allowed me to upgrade to...

Accounting cannot access my O2 app or My O2 account

I can’t access my O2 app to set spending cap

billing problems

I have been trying for nearly 12 hours to speak to an online chat agent but I keep getting cut off saying there is no one available. I want to pay my outstanding bill but cannot do this until friday. i cannot ring the payment management team as i hav...

Best SIM deal

Hi, I am looking for the best deal for a SIM only deal. Can it be added on to my monthly contract?

not impressed

Sorry to have first post as a negative but... I can live with the fact that my SIM hasn't arrived (time of year will add to delay) (even though another network has delivered a SIM at no charge through a courier.What I'm not impressed with is I'm curr...

Changing to a new tariff

Hey, My tariff runs out on 13/01/24. I will keep my current phone and get a SIM only deal. Does anyone know when I can apply for this deal? Hoping it can be in place by that date to be able to swap? Thanks! C

sim only offer

I have reached the end of my contract. I wish to change my tariff, but your 'MY O2' offers do not match those I can find online. I wish to change to the 25GB £8 a month contract - can you arrange this?

Resolved! Swapping to a rolling plan

Hello, I’m on a pay monthly plan but have paid off phone cost. Is it possible to swap to a rolling plan and how do I do this? Thanks.

O2

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