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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21091 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 195888 Views
  • 2 replies
  • 2 kudos

Resolved! DEVICE PLAN

trying to increase my monthy device payments but it seems that i cannot do this !!!!!

Bernief56 by • Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

Resolved! New iPhone 12 from Apple on existing unlimited tariff - will 5G work?

I have an in-contract unlimited data tariff and have purchased a 12 mini to replace my O2 11 Pro directly from Apple. Do O2 tariffs have to be 5G specific to work on 5G, or will existing tariffs work on 5G when its available in the area?

YaBoi by • Level 1: Joiner
  • 1177 Views
  • 3 replies
  • 0 kudos

Family plan

Hi - I have recently moved my wife over to O2 from EE. I have just renewed my O2 sim-only package also. I would now like to move my 2 sons over if I can get the family plan. But when I text their mobile numbers to 21500 I keep getting the same respon...

SaydamS by • Level 1: Joiner
  • 1036 Views
  • 4 replies
  • 0 kudos

I think I’m still paying for my phone

Hello,I have had my phone on a contract and but I have paid off my device but I am still paying roughly the same amount of my bill. Will I be due a refund? Is this normal? What can I do as this doesn’t seem right.Thanks

ChazP1 by • Level 1: Joiner
  • 504 Views
  • 4 replies
  • 0 kudos

Resolved! Disney +

I have an email offering Disney plus freeFor 6 months but when I look at my o2 it says £5.99 per month.I haven’t upgraded so is the free offer only for those upgrading?

Anita18 by • Level 1: Joiner
  • 4436 Views
  • 16 replies
  • 0 kudos

Can't receive calls

My phone was recently reconnected after an unpaid bill. Since then I am missing calls continually. I am receiving texts from O2 telling me that I've missed a call from a number, but my phone isn't actually ringing or showing the missed calls in the l...

ColeStar by • Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

My order is on hold

My order is on hold even though I’ve passed the credit checks.They said somebody will email me and probably ask for more id.Please can this be done today so I can receive my order?!!

Urgent

I need help to pay my bill

Graziele by • Level 1: Joiner
  • 362 Views
  • 2 replies
  • 0 kudos

New esim - setting up - moving from iPhone 10 to iPhone 12ro

I’ve just received an esim and am setting up my new iPhone . I need to know if I should set it up using my current iPhone 10 or put the existing sim in my new iPhone 12 and set up the esim from there. Which method please? Many thanks!

boxbeck77 by • Level 1: Joiner
  • 4259 Views
  • 18 replies
  • 0 kudos
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