Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18739 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188286 Views
  • 2 replies
  • 2 kudos

Resolved! Trying to leave O2

Trying to leave O2 for weeks now. Getting nowhere 

MickF by Level 1: Joiner
  • 406 Views
  • 3 replies
  • 0 kudos

Online payment

Hi is anyone having trouble trying to make a payment on the payment app

B73 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

Resolved! contract finished

are black friday deals with a new number or could i keep my old number?

change number

I want to transfer my old O2 number to my new O2 contract.I was told this would happen by yesterday but it still hasn't

SC11 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

New direct debit email?

I received the email about the new debit being set up. I am confused why they have set up a 4th on my account. I only have 3 lines. As anyone had this?

Dhaw by Level 1: Joiner
  • 1044 Views
  • 2 replies
  • 0 kudos

Resolved! Pay off device on switch up.

Hey Bit of a random question but hoping someone can help. I’ve got switch up but it doesn’t allow me to upgrade online and I’m still within the 90 days. if the device balance is paid off online will it then allow me to upgrade online? im to impatient...

Resolved! How do I cancel within 14 days of signing up!

Signed up for O2 (big mistake) and just looking to cancel this and stop wasting my time on this but no easy way to cancel. I have just signed up and wasted a couple of hours already on a ****** IT system and can't bear such poor customer service. I a...

hdbX by Level 1: Joiner
  • 829 Views
  • 4 replies
  • 0 kudos

Resolved! Device and Contract

Once I pay off what's left of my device plan, how long before I can cancel my contract? Or do I have to wait until the official end of my contract?

Bill

My bill with virgin was £11 a month, now its £15-£16 month?????? 

Damo3 by Level 1: Joiner
  • 195 Views
  • 2 replies
  • 0 kudos