Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract ended but still being charged for contract

My contracted ended and still being charged the same price for my phone even though my phone is paid off now. How do I change the tariff

I’ve gone from contact to a sim only contact

Hi I’ve gone from pay monthly and have upgraded to a sim only contract and kept my phone do I have to cancel my direct debit for the one I pay now and will a new one automatically for the sim only contract

Resolved! Freezing sim

Hi, I have been travelling in South America for 3 months and am away for another 3. I am still paying for my sim that I’m not using, is it possible to freeze sun and stop payments until I’m back ? thanksLorna

Resolved! Increased bill

My bill has increased, no service where I live. Why am I paying more for something I cannot use?

Why can I not see my bill? I need someone to talk to!

I need someone to talk to.

paying phone bill online

I want to pay my phone bill and Apple Watch via the app but it isn't showing? i've been on the phone for the last hour waiting to speak to someone. is anyone else having this issue?

Number port from Pay as you go to Pay Monthly

Hi There, I am having trouble with porting a number from pay as you go to pay monthly, both on o2. I completed the online form Tuesday morning, but never recieved any text confirmation like others on here have stated I should of got, but the Pay as y...

Sim card

I ordered a new sim a week ago but it has not arrived

Payments

I am trying to renew my rolling plan after it got cancelled due to my card expiring. However when I try to pay it won't accept either my lloyds card or my Halifax. Both of which are not blocked as I contacted my bank. This has been going on for over ...

Network

Hi I can’t connect to mobile data coverage on my phone but I still can on my old phone how do I correct this issue

O2

Forum Posts