Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Claim fitbit

I just ordered Google pixel 8 pro the decider was the free fitbit. Got phone, no fitbit? I think I will just return it as can't be bothered with nonsense like this and get the 24 ultra like I was going to get. Why bother advertising it and not supply...

Ordered wrong thing

How do I cancel my order

Didn't receive code

I brought the new Samsung fold 5 in August and never recieved the code to purchase the ear pods for £1. I've called o2 5 times over many days and never get a positive response other than I will get a response within a week but nothing. How can I get ...

Order gone missing?

I ordered a new pay monthly phone yesterday with in-store collection. The webpage said it would be available same-day, but I still don't have my confirmation today, and the order status says "processing". What is going on? I'm minded to cancel and bu...