Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Start up

I have ported my number and received my new phone on Saturday. Now neither my old or new phone work. How long does it take for the number to come over to my new phone?

Stop Amazon music payments

Hi there. I had 6 months free Amazon music but now I’m being charged. Does anyone know how you stop it please?

Resolved! Top up refund

I have just topped up my account and added £15 but o2 has taken money from my account and given me a tariff which I do not want. How do I get my money back?

Sim card

Hi I've lost my sim card any contact details phone number for o2????? Please many thanks

Monthly Contract

Hi I have a 3 year contact with 02. But i find the signal isnt great and im paying alot a month for the phone and i still have just under two years left of the contract. I am looking to move to a new provider and wondering what the best option would ...

Resolved! do i have to pay to call an isle of man mobile from uk

Do i have to pay to call an isle of man mobile from the uk?

Resolved! WiFi and 4G calling

Hi, I have recently switched to O2 and I would like to enable WiFi calling on my phone. I am using an IPhone 6s and whenever go into my phone setting to turn WiFi calling on. It says that I need to contact O2 so I can get WiFi calling enabled on my a...

Resolved! Scam texts

HiThink this scam has started up again with a different phone number. 07946 852396O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [mod edit: removed to ensure safety]

Resolved! Wrong data amount

Hi, I bought a black Friday deal with an 02 Simcard for 100GB, however, its only showing 90BG on 'My O2'. Any idea how I go about fixing this? I can't see anything online, nor can I find a phone number/chat option. Any help will be much appreciated. ...

Resolved! Internet

Hello, I need more internet at this moment, I used all my 6G and I need more for work, but my renewal date IS 02.12... I can’t wait that long. Can you tell me how can I get more internet now?

O2

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