Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...
Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
Please can you provide instructions on how to report a double charge for my mo they bill as well as any documentation I need to ensure you can return the extra payment that was taken. thank you
Hello all, I am in the last year of my contract and annoyingly this contact was renewed a matter of days/weeks before the plus plans came in (from memory). Typically once I get to the point where the sale of the phone covers the remainder of the hand...
Hi all. My device plan/fixed term is due to be paid off in March. My final bill will be on the 7th and my final direct debit payment will be on the 21st. I don't want my airtime plan to rollover once the phone has been paid off, so could someone plea...
I have received a notification that I have a bill of £10.64 outstanding which you were not able to recover via my bank direct debit. I have checked with the bank and it appears that the DD was mistakenly deleted.The DD has now been reinstated and you...
My old number was supposed to be ported today, but my phone still shows the temporary number, please help
I'm trying to swap my number from Virgin to O2. My Virgin SIM hasn't been used for a while and I think the SIM has been deactivated. To do the SIM swap, I think I need to get a code sent to my Virgin SIM, but can't do that if it has no service. I hav...
Hi has anyone had this boot loop thing I’m at my wits end with daughters phone please can anyone help
I ordered phone with e sim.How does it work is all set up .on entering e sim it said incompatible.although I ordered phone with e sim.should it all be set up ?
I block data while roaming accidentally
