Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 mobiles.co.uk

I took out contract via mobiles.co.uk on o2 network last oct 2019. I upgraded early still having 12 months left on old contract, last eve via o2 website. i have tried to unlock old device by giving 02 the imei number and o2 have come back saying the ...

New order not showing

I placed an order for an Apple Watch over a week ago. Had confirmation by email to tell me it was currently out of stock but cannot see any tracking confirmation of this in my orders. I have tried to contact O2 by phone and message but cannot get any...

Resolved! What tariffs qualify for the family discount?

I added a plan to my account last year and was told I’d get the family discount. However, when I tried to apply it. They said it couldn’t be applied as the tariff didn’t qualify. I’m again wanted to add a new plan. How do I know if the new tariff wil...

02 refresh

Hi, so I just been looking at the 02 refresh.. I’m now ready for a new phone as I’ve paid off my device.. do I have to keep the same number? SIM card? Etc or do I get new? Thanks

Resolved! Travelling to Jamaica

I would like to use my phone in Jamaica is there a o2 package available?

Would I be able to cancel the Airtime part of my contract while keeping my Device contract?

Hi everyone, I'm currently with O2 on a Pay Monthly contract. My contract ends in February and I was thinking of upgrading - however, I am originally an EU national, and with the current situation, I may end up moving back home. In a situation like t...

Resolved! bleep

Need to change my billing date but you have no online help your gurus suck and calling 202 is a waste I keep going in circles with it your customer services sucks ass I need to sort this now

Roaming

I want to change my phone number from three to O2 but I'm wondering what will happen after 1 January when I travel abroad in Europe. Will the calls still being free to call local numbers?

no internet, no contact option

Hi, I've bought 4G internet on Friday. I've paid £8 for special delivery to get a dongle before Saturday noon, because times is money for me. Unfortunately after few minutes signal has disappeared. O2 Manager website (192.168.3.1) says "No Service. C...

Debit card rejected

Is any one having trouble paying there mobile bill through the app my two bank cards keep getting rejected I have rang the bank and there is no issue.. any one help?

O2

Forum Posts

Read here to learn how to apply a Blue Light discount!