Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

fraud contracts

why is it difficult for o2 to get in touch by email if it cannot reach me by phone after i reported that dpd texted me i received a phone in aberdeen when i didn’t get it in essex tilbury where i reside with my account showing 3 years contracts and r...

I lost my Apple Watch Series 5 which I cannot find, I've ordered a Apple Watch S6 to replace my S5

I've lost my Series 5 40mm Apple Watch for two months and it was a O2 Refresh watch, I've turned my house upside down looking for it and it's nowhere to be found, I had to order myself a Series 6 44mm to replace my lost Series 5, but the smart thing ...

False calls

I’ve recently had two strange things happen.A few days ago, I missed a call from a mobile number I didn’t recognise. I text to say I’d call them back later, and they were positive they’d not ring me at all. I screenshot my calls list and sent it to t...

Leaving o2

I’m on a sim only contract which the 12 months contract ended in April. I’m now rolling month by month. Do I still need to give 30 days notice? K know I need a pac code

Roll over date.

does anyone if o2 rolls over any used data on pay monthly?

Spend cap

How do I increase my spend cap

My deposit

I have put in a deposit when I first got my phone of 225£ and i got told it would’ve came through before December, but yet it has not and I have not received my deposit. I also tried contacting anyone from 02 by phone text live chat and nothing works...

Porting my number from another provider

How will I know when my number has transfered over?

Locking

I can upgrade but my phone is fine , can I still upgrade to get the phone to give phone to my son , he is with EE will the phone be locked to O2?

Software updates

Hi I have had 2 software updates now, the first my caller id stopped working and crashed everytime I tried to make a call. I then had another a couple of days ago and now both me and my husband can't make any calls. Phone says its calling but no conn...

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