Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New contract

Hi.I’m with o2 now and have been for many years now. I’m looking to get my daughter a phone and wondered if I can get something for her on contract under my current contract or if not take one out on my name for her.

Resolved! Phone cut off

My mobile was cut off this morning and I’ve paid my bill in full!!! It still hasn’t been put back on!!! And trying to speak to a operator is literally impossible!!!! O2 is absolutely rubbish!!!!

Visual Voicemail text messages

Hi,I've been receiving a text message that my number doesn't support visual voicemail many times for the past few days. I'm on a pay monthly bundle and have a Pixel 3XL so it should support it according to the website.How could I get it to work? and ...

Resolved! My order

I ordered a iPhone 12 pro max when I will get it . 3 days an no email I paid deposit and upfront

Resolved! Early upgrade text

I got the below text a few days ago and I’ve been trying to call to see what the terms and conditions are but the call queues have been pretty long and I’m not able to go to store to ask. Has anyone else had the text and taken the offer?“ Upgrade ear...