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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21628 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 202486 Views
  • 2 replies
  • 2 kudos

Resolved! Delivery

I ordered a new phone last night, it said order before 12pm for a delivery so I did and now my delivery has been changed to tomorrow?

Chelsea6 by • Level 1: Joiner
  • 312 Views
  • 1 replies
  • 0 kudos

Blocked access to websites.

Having access to my VPN provider whilst using my 02 mobile is ridiculous. VPN use is advisable when accessing banking and other sensitive sites. I use one for all the connected devices at home via my WiFi access. To have a block on the website that I...

Xeno by • Level 1: Joiner
  • 2238 Views
  • 9 replies
  • 0 kudos

Resolved! New phone

Hi can someone find out why I’ve just had an email saying I’m paying for a new phone which I haven’t got ? The number is xxxxxxxxxxx [mod edit: please do not post phone numbers on the public board. Thanks!]

Resolved! Wrong order

I ordered wrong contract how do I change it before they delivery the phone I do not want

Remmy by • Level 1: Joiner
  • 1156 Views
  • 2 replies
  • 0 kudos

Resolved! Ordered wrong device, can I exchange in store?

Hey!I decided to switch to pay monthly but stupidly ordered the wrong handset this afternoon. I’m collecting in-store tomorrow, but was wondering if anyone knew whether I’d be able to exchange the device once I’m there? (Ordered an iPhone 8 Plus inst...

Upgrade

Hi I just upgraded to nearly new phone which came yesterday I must say it not nearly new all scarthed up I am not happy I want to cancel this can you help

Adeel by • Level 1: Joiner
  • 389 Views
  • 3 replies
  • 0 kudos

Bill

Once your phone bill has been issued how long do u have to pay it?

Scott25 by • Level 1: Joiner
  • 344 Views
  • 1 replies
  • 0 kudos

Resolved! How to switch tariff (Black Friday deal)

Hi - I am currently on a contract for 12GB which costs £24 a month. Quite expensive, as I haven't been trying to negotiate or anything like that. Recently saw the £10 for 10GB 18 month contract for Black Friday ending 02/12/20, and I'd like to switch...

Callum1 by • Level 1: Joiner
  • 708 Views
  • 5 replies
  • 0 kudos

Samsung S20 FE Cloudy orange with Samsung Fit2

One family member just upgraded her contract with O2. On the time of upgrade she seelcted a Samsung S20 FE cloudy orange as this was the only phone with this colour that has shown a Galaxy Fit2 on the side of the phone. The phone arrived but not the ...

Valentinc by • Level 1: Joiner
  • 299 Views
  • 2 replies
  • 0 kudos
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