Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Refund

Hi. I've recently yesterday tried to pay my bill three times online and yet its come off my bank account and in my statement but when I chatted online last night Shail said it wasn't paid. Ive lost nearly 100£ trying to pay my account. My debit card ...

O2 have destroyed by credit score rating - very bad situation

Hi fellow O2 customers, My house has been sold and I have today been refused a mortgage on my next property on the basis that I have ‘defaulted’ on an O2 phone contract/credit agreement in 2015. This is an O2 error. I have full O2 chat transcripts sh...

Text charges

PLEASE HELP! I can't get through to O2 customer services/online chat or gurus - anyone can answer my question is appreciated.. ARE TEXTS TO 88440 FREE OR CHARGABLE? Google search advises they may be on different tariffs and I don't want topay but I a...

Can't turn%20on%20voicemail

When I dial 1750 it won't set up my voicemailIt says it hasn't received my number.

Resolved! Blue Light Card

Hi,Does anyone know if I can add on my blue light card discount after I’ve purchased?Thanks!

Resolved! Bill £1.93 more than what I signed up for

Hi, I’ve just joined o2 and signed up for a contract that was £29 a month - which is what’s on all the physical paperwork I’ve received. But myo2 says my first bill is £30.93 and I’m not sure why? It’s not because I’ve gone over data limits or anythi...

Resolved! Waiting for new phone

I ordered a new phone for my grand-daughter on the 5th of december and was told it was out of stock they have taken the up font payment how long do they take to come back into stock as it is a xmas gift, Thank you.

Resolved! how to talk to a customer advisor to change my bills date and payment date

I find it very annoying that O2 have changed how a customer can approach the o2 customer advisor. They make it as difficult as possible. Most of the o2 customers are not very tech-savvy, and o2 make it hard to change anything in the account online an...

Resolved! Unauthorised payment

Why has a payment of £1 gone out of my credit card when my direct debit is set up with my debit card. Also it’s impossible to find live chat on the website

Upgrade Help

I have made 6 calls to O2 now and I’m not getting any helpI had a contract with O2 which was out of the contract period, I decided I wanted to upgrade and checked prices with o2 which were very expensiveI went through a company called affordable mobi...

O2

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