Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Coming back to O2

Good morning, I had a contract with O2, which ended in September as I was moving abroad. However, I now wish to come back to O2, while keeping the same number and possibly SIM card. I am not able to go to the shops, as I am not currently in the UK. I...

Tariffs

when I was on sim only I was getting 2g data unlimited minutes unlimited texts and since I've upgraded to a handset I only get 1g of data but I am paying more than £12 how can this be "paying handset £7 a month and insurance£5 a month separately from...

Resolved! My new tariff

I only wanted 5GB of data but you’ve put me on 90GB ! How can I change this?

Resolved! Transfer number

I am transferring to o2 from Tresco. I rang with Pac code last Friday. Yesterday my d phone stopped working as expected but my new o2 phone isn't working. I have tried live chat but keep getting message that this is not available and I cannot phone t...

Resolved! Data allowance used

I recently plugged my phone into my laptop and started to download the updated software for the phone. Despite my phone and laptop being on WiFi it used my whole data allowance up. How is this possible?

Payment plan

I have set up a payment plan which o2 agreed on but they have completely disconnected my phone that’s a few times I’ve had to call to reconnect it but this time it won’t even let me call out or no text messages are coming through does anyone know ano...

Restrictions

How can I get the restrictions took off so I can use sores that requires you to be over 18

Phone

Ate o2 calling me tomorrow about my new p30 new edition?

My new phone

Can you tell me if my new p30 new edition is coming tomorrow?

Resolved! 2 weeks still not dispatched

Hello, I ordered a tablet 2 weeks ago and it still hasn’t been dispatched. I have been on live chat twice & the staff say I will receive an email soon as it’s dispatched. Is this normal? Does it ever take this long?

O2

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