Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to keep my number

I took out a new contact. I want to cancel my current one and pay the final bill... but I want to transfer my number to my new phone. I have a pac code but stuck on what to do now?

Monthly payment for additional sync

Can I cancel a monthly sync payment on my account online without calling o2

Cancelling my tariff but not my device plan

Is it possible to cancel my airtime tariff but continue to pay my device plan?

Mobile data

I have recently made an insurance claim as my phone was lost. The new phone and SIM card have arrived but the for some reason the mobile data just will not work. I can use texts and calls but not data. I’m paying for data and not receiving it and I’m...

When and how to cancel my O2 Pay Monthly Contract

I want to just clarify that these FAOS dont actually discuss the way that 02 deal with you, i couldnt even get a PAC code from them, nor did they help me in any way of leaving 02 and my contract but insisted on rambling why i should stay, firstly the...

Resolved! Disney plus

Everytime I try to add Disney + in my extras (I'm supposed to have 6 months free) it won't let me and I can't get hold of anyone on customer services as the computer just sends me round in circles. Any suggestions?

Facebook

When scrolling fb goes so far n stops cnt see new posts n no notifications

Confirmation of joining 02 and number porting

Hi all,Joined 02 on the 17th Dec...all seems to be working okay, number was ported across from Plus Net as requested. My question is though, I have had no email/text confirmation of any sort, as to whether all has progressed as it should have, either...

O2 £595 deposit still not refunded on 4th bill?

I was told it would be refunded after 3 months so immediately after paying off my 3rd bill early last month I contacted O2 asking when my deposit will be back and they said it should appear as credit on your account when your 4th bill is generated. W...

Payment confusion

I’ve been getting both emails and texts from o2 telling me that there’s still £15.84 to pay off my monthly bill, but it clearly shows on my account everything is paid up to date and the money has left my account? It’s been like this for at least 2 we...

O2

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