Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone coverage in Sheffield

Above. Been getting messages since last week about a signal issue in the Sheffield S3 area, is it ever likely to be resolved? I can't change providers as I'm still paying off my contract/device plan, and there's not that many providers I'd willingly ...

lost number

zniknięcie numerów z konta 02

Resolved! I want to end my contract

I would like to pay off my contract, can you tell me how much please?

Resolved! Multisave discount

Multisave discount showing as “Active” but at 0% discount?

Trying to pay

Hi I've been trying to pay my bill for days but my 02 keeps saying there's a problem. How can I pay please

Resolved! Vat

I need a vat bill for the last 12 months

Resolved! Add a monthly Sim Deal

I have an O2 account already but would like to add a monthly SIM only deal for my son. I tried to register with a different email but it recognised my details and wouldn't let me continue If I add the SIM to my account will it overwrite my own O2 pac...

WE CAN'T PROCESS YOUR UPGRADE

FOR 3 WEEKS NOW AFTER A CANCELLED ORDER THAT GOT STUCK IN THE SYSTEM I HAVE BEEN TRYING TO UPGRADE AND THE MESSAGE I HAVE BEEN GETTING FOR 3 WEEKS IS WE CAN'T PROCESS YOUR UPGRADE AT THE MOMENT BECAUSE WE'RE WORKING TO FINSIH ANOTHER REQUEST ON YOUR ...

Resolved! DASH_ERR04: Cant download old bills

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out the...

Resolved! Login

I can’t login please help

O2

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