Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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How do I talk to an o2 adviser through live chat?

Resolved! New contract

I am starting a new contract (with o2) starting 04 Jan.21. My original contract expires 13 Jan.21 - what do I need to do to stop those charges after that date ? I am paying both contracts for the week in between new start date and old contract.

Resolved! Can I simply transfer my existing SIM card to my new phone having upgraded a SIM only deal

I previously had a pay monthly deal with O2 with an iPhone I was due an upgrade I bought a new iPhone from Apple and upgraded my O2 deal to a SIM only I kept the same number and the deal has been activated by O2 Can I simply transfer my existing SIM ...

Resolved! Phone bill cost seems to be the same even after paying off device

Hello, I am looking to upgrade and I was looking at my phone bill to see whether its worth buying a new handset and keeping my sim or buying both a new sim and device. However, on MyO2 I noticed that my phone bill total is the same (around £25) when ...

Resolved! PAC Code

I have a PAC code to transfer my odk number over from GIFFGAFF, however the site is down and everytime I phone to sort it i get cut off?

Roaming charges in France from the new year

Hi - my wife and I are in France where we are in the process of selling our second home. We both have O2 contracts. Do we know yet if we will be have to pay roaming charges from 1st January? We are likely to be here till April, when the house is sold...

sim use in dongle

Hi,I recently updated my wife's iPhone with o2, and they offered me a pc dongle as part of the package.we already had two iPhones and an independent dongle. on getting home we checked and found that the new pc dongle was using the same phone number a...

Resolved! Pay as you go

I topped up a phone £20 and recieved a message saying that tua big bundle is ending tonight and they have também £10 front the top up. I Just wanted to top up £20

Resolved! can I phone Greece from the uk using my inclusive minutes

can I phone Greece from the uk using my inclusive minutes, if not, what would a 5 minute call cost mobile to mobile to Greece (Corfu)

Roaming Charges

Has the roaming & data charges changed because of Brexit, or does it still come off our normal minute & data package

O2

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