Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

my sim card hasn't arrived ms-316672411

HI i order a sim only on the 29th of december. i still havent received it. but is saying complete on the track my order status .

Resolved! UME LTD CHARGES

MY SON HAS CHARGES FROM UME LTD ON HIS PHONE BILL. THESE CHARGES ARE £4.50 EVERY WEEK AND HE IS NOT AWARE OF WHAT THEY ARE. HOW CAN I STOP THESE CHARGES?

Resolved! Bill payment

payment for my bill is late and would like to pay full amount on the 18th.

Cancel number

I have been on the phone with 02 since 10am and i have been disconnected before i get to talk to advisors twice!. The Aura is useless, and no one is getting back to me about my concerns when they should have been dealt with yesterday as I paid off th...

Very poor signal strength

Hi I live in a rural village and o2 has really been the best and most reliable provider for a longtime. We gradually made the progress from 2g right upto 4g over the years but I would say in the last 3 to 4 months I have noticed a severe drop in sign...

Bill

I’ve been charged twice for my bill I want a refund

disney+

Can't get hold of 02 at all. I got the Disney+ free for 3 months and successfully used the activation code. I have an account now with Disney+ but I cannot access it still. I have emailed as I was advised before but nothing back. I just want to speak...

Resolved! Payment

Money has been taken from my friends account after the direct debit was stopped can I get this money back as it was her benefit money for her children

Resolved! Charge

How much is the early contract end cost and can I have pac code for my sim please

Termination not Completed

Hi,Long story, sorry.An audit of my bank account showed unexpected payments to O2, 3 payments when we only have 2 phones.In April phoned customer services and they identified the extra payment as being to a very old emergency phone that we had cancel...

O2

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