Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change of name in the bank details

Hi, Would like o2 to update my surname in the bank account as was noted today when I confirmed a new tariff. The sort code and acc number never changed and remains the same. The surname is correct in the o2 account so should this only be an error? I ...

Upgrade without phone

I need your help.. Im really disappointed with 02 advice which is not good at advice but they said I need recycle my phone then upgrade so I did recycle phone and wait for money received then I upgrade new phone but problem is no phone with me or spa...

Resolved! I want to change contracts, but the options aren't good - HELP!

My phone has broken (getting a new sim-free one), I have an unlimited calls,texts + 3GB data month contract (£19.00). I saw a sim-only plan that is unlimited calls,texts + 6GB allowance for only £10.00. How would I go about switching to that offer wi...

Verification messages

I have stopped receiving verification messages and one-time passcodes form banks etc. I have an iphone 8. previously working and no change of number. I can receive normal messages from friends etc. Any ideas?

Contact number

Who, or what number do I ring about a problem with a phone bill, please? I've sent a letter in the post

Resolved! Change bank account for direct debit

Does anyone know how to change the bank account that my direct debit is taken from please?

Resolved! Disney £2 discount

Hi, my 6 month free Disney is about to end. Happy to keep it. Do you still get the £2 discount off bill, after the free 6months? Cheers

Resolved! Order sent to store that is closed

The iPad I ordered back in November for collection from a store has finally arrived, but the store is closed due to the lockdown. Does anyone know what happens next? I can’t get hold of anyone from o2 to ask!

Resolved! Contact!

Why is there no live chat facility on the app anymore? I have even tried the conversation thing and it’s always unavailable. My 4g has been turned off despite being on payment plan I can’t call to ask them to put it back on because when I call it say...

Texts are going to my old sim / phone

I received my new phone yesterday and did the sim swap last night. It didn't work until this morning, however while I can send and receive phone calls as well as text in and out, certain texts (such as from my partner) are only going through to my ol...

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