Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Two sims

I have two sims two phones both are O2 contract. What can I do to get my old number on my new phone.

Unlocking a device

I’ve submitted for unlocking a device and had a reply that I couldn’t as my security details weren’t correct.I now can’t re submit the form.How can I do it

Two sims

I have 2 aims and did have one I phone on my account the iPhone being for my daughter. She told me to send that back for recycling and I would get cash back and I wouldn't have to pay for her phone anymore. I have since had countless demands for tis ...

Resolved! Default

By mistake o2 put £50 onto my bill, luckily I checked on the 2nd and paid it off in full and am not waiting for a refund for the money. Because my account went overdue “by 1 day” will I have a default on my record ?

No service

Ordered a new iPhone and picked the O2 refresh tariff. New phone should arrive today, although I’m working away so won’t get it till Friday. Problem is my current iPhone now says no service, this happened after being switched to the new tariff! Tried...

Internet whilst abroad

I cannot use my internet allowance whilst abroad

Resolved! Delete an order

How can I delete an orde?

Resolved! Billing

I can’t seem to talk to anyone about this changing my bill date

Resolved! Adding a second phone line

I want to get a phone for my son, and want to get an additional phone line added to mine, how do I do this please? Are there family bundles you can get?

Resolved! Change of name in the bank details

Hi, Would like o2 to update my surname in the bank account as was noted today when I confirmed a new tariff. The sort code and acc number never changed and remains the same. The surname is correct in the o2 account so should this only be an error? I ...

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