Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Network support

B928nw poor internet connection affecting my work. Any idea what we can do?

Can't send pictures or Giff's through text anymore

Hello, There was some network maintenance done on the 27th Jan and since this work was carried out when I attempt to send either a picture or a Giff I get the following error message - message not sent service not activated on network. This was worki...

Resolved! Connection issues

We have two mobiles in household and for last week or so both drop calls, fail to connect on outgoing calls or go straight to voicemail on incoming.Before a call drops out we get a musical digital sound for a few seconds!

Resolved! changed handset

I bought an iphone 12, and put sim card in from iphone 8, but iMessage will not activate. Any ideas?

Resolved! ^ in airtime tariff.

Hi, I have received a txt from 02 stating that my monthly airtime tariff will ^ by £5.40pm.I had a similar text last September which stated a similar increase.Back then, I eventually (after a lot of searching) managed to speak to 02, and the guy coul...

Resolved! Buy sim

New SIM with old number

Payment

hello I want to ask yesterday I had an offer for a mobile phone from which you selected from my account and I did not receive the phone

Locked Phone

I have completely locked my phone, kept saying my pattern was wrong. So i googled how to reset it and it said to switch it off and should come up forgotten pattern. This didn't happen, now I can't use my fingerprint to open my phone and I can't switc...

Sim card

I lost my sim card at the weekend and saw the contract ended this month so I started a new contract, I received the sim and handset today but how do I swap my sim over without the old one?

New customer - porting of number from Vodafone

I joined O2 this week and received my SIM card. When buying this I gave a PUK code to port my existing number from Vodafone. I have not received any information as to when this will happen. I would have expected at least an email about this? I do not...

O2

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