Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

WiFi calling

Hi. I've recently upgraded to a Samsung S20fe and had no issue initially with WiFi calling. It is set up on my account and I have used it recently on this phone on. It has now gone completely from my phone settings and am now unable to use it renderi...

Resolved! Extra charges

Why have I suddenly been charged with an extra £1.35?

Resolved! Cancel contract

Hi, my final device payment is at the beginning of march and i’d like to cancel my contract. Can i contact now to cancel it after the last payment has been taken?

Resolved! Data

I bought data yesterday and it's saying I've used it all after 3 hours, is there any way I can refresh my data to see if it comes back on?

Resolved! SE2020 SIM query

If I upgrade my existing SE2016 phone (64GB) to the SE2020 (128GB), do I keep my existing SIM and phone number?

My sim in my phone says no service

iPhone 8 but I changed my tariff to unlimited everything but telling me there is no service can you help me please.

Resolved! Lost sim whilst on holiday

Need help cancelling it and ordering a new one

Network issues

Text messages including verification messages are not coming through. I have tried literally everything including cleaning the sim, clearing the cache, trying to manually connect on another network then back on o2. Literally everything and nothing is...

Resolved! o2services-info.com

Hi Just received a text from: o2services-info.com saying my payment hadnt gone through and if I didnt make a payment my phone would be cut off. Firstly my payments not due yet and even if it was there is money in the bank to pay it. Anyone know if th...

Unknown Tariff Charges

Every few months I get unknown tariff charges, fees or some other charge that is unknown to me. I do not use the phone for gaming, ads or any charges other than my monthly service payment. I have gone over the non use charges over several years with ...

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