Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

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Hi.Why can't i send sms abroad from England by Pixel 3A ?

Resolved! Charges for sms pictures

Why am I being charged for pictures in sms when no pictures have been sent?

Resolved! Sad

Hello. I pay for o2 bill. But my sim card still off. I make payment not o2 app. But my TSB bank account. What I need to do?

Resolved! Two Sims

I have just bought a " classic " car which has an 80s type phone installed.For it to work I need to insert a compatible SIM card - O2 is a compatible network so can I get a second SIM on my O2 account to put in the car or can I just use the virtual S...

Resolved! Contract

If I’ve just paid for a contract On a phone to pay monthly and it’s emailed me after paying saying it’s out of stock do they deliver it when it’s in stock or am I refunded

Resolved! Lost my sim card

Lost my sim card

Resolved! False Europe Zone Charges

I have received a text from O2 saying my usage has mostly been in the Europe Zone and if it continues I will be charged on my next bill. Yet, I haven’t left the country for 10 months (there’s a pandemic and hence a travel ban if anyone was unsure) so...

Resolved! Sharing data

Hi, my tariff meets all the criteria to be able to share data, however when following the instructions to enable it there is no “tick box” to select, ?

Resolved! Sim card

I've got new sim card. Put it in phone and it says sim not provisioned for voice.

Resolved! Data

Lately I haven't been using all of my data, and when it's been refreshing they just give me my next months data and not what I had left over.. im paying for it so why ain't my data rolling over on to my next months?

O2

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