Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payment not taken?

Hi, Had my bill and said payment was due 6th April however nothing has been taken? Will it go at some point today?

Tariff change

O2 automatically changed my tariff this morning (I think I might be at the end of my 2 year contract) Now I can't make any calls. When I look at my tariff on my o2 it says I have 0 minutes of calls, unlimited data and 100 text messages. It also says ...

O2 not taking payment but billing says paid

Hello everyone, I am hoping I can find a solution to this or if anyone has had this issue before. My o2 app and the website are both reporting that my o2 and my wife's bill have been paid in full. However when we check our bank accounts the money has...

Resolved! Contract

Hi, wondering if anyone could help. Lost my SIM card whilst moving, and without that SIM card they won’t let me update my address to get a new SIM card? I haven’t got I’d, but no all details.Any way I can do this?

Resolved! Changing sim

If I change my phone to one with a nano sim can I get one sent to me by o2?

Resolved! Bill

By bill says -30 does that mean I’m in credit

Contract + network

I have 2 problems. 1st is since I have signed a new contract with O2 the network coverage is very poor even though it shows full coverage on my postcode. I have spoken to an agent and he told me I have to switch my phone one/off to check availability...

Credit Referral Team

I have order sim card on 29 March 2021, and Credit Referral team tell me need 72 hour to credit check, but 6 April hasn't receive sim card. Please let me know what happen?

Shared data

I have 3 accounts with o2, two of which are activated to share data (on the list they have a picture of a phone with a star inside under the list of able to share data) however I cannot seem to share data, there is no option to click on anything, doe...

Resolved! Contract ending

I want to cancel my contract with o2 so I can set up a new account under a new name with o2 again, how do I do this? Thanks

O2

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