Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18793 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 190512 Views
  • 2 replies
  • 2 kudos

Bad signal, changed my mind but out of cooling off period

Signed up for o2 24 month sim only from EE, bit complications with cancelling my previous contract meant that I didn’t put my new o2 sim into my phone until this week, despite having paid for my first month and being a couple days out of my cooling o...

Resolved! Merging number from elsewhere mid contract?

Hi I currently have 2 phones with o2. One ends in a couple months and the other is a new contract. As I get better data with the contract almost finished I simply just put my old sim in the new phone and carried on using it, meaning I had my old phon...

TurtleTom by Level 1: Joiner
  • 188 Views
  • 1 replies
  • 0 kudos

Resolved! Travel

Hii am travelling to Egypt and I don’t know if I’m covered with my current tariff for travel.please advisethanks

JMac1 by Level 1: Joiner
  • 191 Views
  • 1 replies
  • 0 kudos

Voicemail about changing PIN

Hi. I keep receiving a voicemail telling me to change my voicemail PIN. Is this legitimate? Should I do it or not? Thanks.

ajc72 by Level 1: Joiner
  • 692 Views
  • 7 replies
  • 0 kudos

Pay my bill

Hi I’m trying to pay mi bill  ut unable to 

Andrew30 by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

o2 nearly new

I have just purchased nearly new I-phone SE from o2 and ported my number over successfully but my Apps are not working on mobile data (I-data) everything works fine on WI-FI at home.

Resolved! Claim fitbit

I just ordered Google pixel 8 pro the decider was the free fitbit. Got phone, no fitbit? I think I will just return it as can't be bothered with nonsense like this and get the 24 ultra like I was going to get. Why bother advertising it and not supply...

ally_s by Level 1: Joiner
  • 3683 Views
  • 4 replies
  • 0 kudos

Didn't receive code

I brought the new Samsung fold 5 in August and never recieved the code to purchase the ear pods for £1. I've called o2 5 times over many days and never get a positive response other than I will get a response within a week but nothing. How can I get ...