Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying my bill

I get paid end of every month and I have been cut off my phone and I work from home and need my mobile for managers to get in touch with me and for me to contact them with problems. I will paying my bill on Wednesday when I get paid could I please ge...

Resolved! Gaming purchased to my account

My son has just bought coins for a game and it's been charged to my next billNo coins have been used how do I reverse this it was £30 odd pounds. Obviously I changed my purchase settings straight away.

Resolved! Dorect debit

Hi. I want to change a date of my direct debit . Can you help me ?

Resolved! keeping the same number

Hi! I’m looking to upgrade my iphone. Can you just swap your old sim card into your new iphone (because i want to keep the same number) or do i have to use the new sim card and ring o2 to sort it out?

Resolved! Contract

Hi, I’ve just upgraded my tariff to a 24 month contract but still being told that my whole contract ends on the 4th July 21 (which is the date for my old one) I’m a bit muddled on what to do, if I keep my sim in until the day it ends and carry on usi...

Resolved! Contract help

HiCan anyone tell me where I can find my airtime contract please, I’m trying to see when it expires.Thanks

Resolved! Email address for Customer Services

How difficult can they make it to find an email address I can use to communicate with them. I don't want to ring and be held in a queue for an hour, nobody writes letters any more. I want to email Cs and cancel my contract, but O2 are doing all they ...

Resolved! Renewal date

My phone contract ends on the 19 aug how soon before can I sign up to a sim only deal

Resolved! No wificall on new sim only

Hello thereHad a new sim only go live at 4pm yesterday after o2 migrated my number from my old handset contract. Took a while to get visual voicemail but no wifi calling! Also when making a call 5G switches down to 3G, something that it didn’t do bef...

Resolved! My contract phone

How do I change my payment dates for my bill

O2

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