Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cut off..

So, having problems paying bill due to financial problems. Have arranged a payment plan with o2. Was connected again and could use my data and make calls. But now I can't. Can't even ring o2 to find out what's going on. Any suggestions?

O2 International calling problem!!!

I need help from someone to tell me what is going on! My mum has the international calling bolt on to call abroad and when she calls the person sounds fine to us but on the other side they say that our voice sounds really far away and deep. Please he...

Resolved! Getting in touch

Has anyone got O2 telephone number

Resolved! Proof of usage

Hi, I need to provide proof of usage for my insurance company, I've tried finding it on my o2 app/account but can't. Also can't find an option to do online chat. Thanks.

Resolved! Direct Debit On Pay Monthly Contract

Hi guys, I recently took out a contract with O2 and I've just received an email saying that my bill hasn't been paid. I've gone ahead and paid it, but shouldn't a direct have been setup when I took out the contract to cover this? This is the first co...

Resolved! my phone%20is%20blocked%20from%20making%20international%20calls

my phone is blocked from making international calls how can I unblock it

Complaint

I terminated the monthly pay contract last month but o2 keeps charging me and I am outside the UK and I have been trying to contact them. You see I received a new sim for pay as u go service but I am trying to call o2 but the call is not sent. Can u ...

Resolved! New sim and want to keep old number

I have a new account and sim but want my old number how can I do this please?

Resolved! Tariff

Just got email to say I have to change tariff or provider can you advise me how to change provider please.

Resolved! Device plan - paid off to upgrade but DD came out too

Hi all,Just paid off the last two months of my iPhone 8 device plan (£36) the day before my bill direct debit (£18) went out.. so I believe I've now paid 3 months when only 2 were due.. is this likely to be noticed and amended on my next bill or will...

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