Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Will contract start on the day of delivery or on the day of buying a product

Hi, I am going to buy a phone with monty contract. I want to buy it today because there is an offer going on but i want it to be deliverd on 16th july. will my contract start today or it will start when i get the phone delivered?Thanks in advance.

Resolved! Swapping sims

Hi - have a new phone and a new 5G SIM card. Currently using previous 4g SIM in new phone. Before a swap SIMs, how do I ensure I keep my current mobile number (assume new SIM has a new number?

Resolved! bill increase

My bill has gone from £29 to £32!! NOT HAPPY

Resolved! Keeping old phone number

i have gone on a monthly contract sim, whilst buying the product i gave my PAC code: its been almost a week now i am still on the new number given to me by O2, how long do they normally take to retain your old number? it says two working days!! also ...

Resolved! Running low on data

Hey, does any find this to be a problem ... my currently sim only contract I've got currently allows me to have 10GB data, as before I had 20GB, which at the time was too much so I downgraded to 10GB. Now I work 12hours a day outside, I've only my 10...

Resolved! Phone not%20sending%20text%20samsung%209+

Error message "cannot send messages at this time"? Samsung p+

Resolved! My SIM card have not arrived

Hi my name is Vicky james I ordered a new SIM card to keep my number and it been a week know with now SIM card I can not call out or text know your asking me to pay may phone bill that I have not used

Resolved! Abroad but no data

Daughter in Spain but unable to use data on iPhone 11Spoke to an agent who said toSpend Caps -- ROW Data Roaming Bar- Spend Cap ROW Roaming except Inclusive Roaming countries Call Bar (Can she do this through the app as she can't find how to do it?

Resolved! Phone a mobile abroad

Need advice please. How much is it to phone a mobile there, i have a standard 02 monthly contract, unlimited minutes.Thanks

Resolved! Adding more sim only contracts to my current contract.

Hi, I have a sim only contract, but I have 2 children and a partner also wanting one, for which I want to pay for them, but as my details are already registered it just wants me to upgrade the one I have for myself..... How do I add 3 separate ones t...

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