Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18748 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188993 Views
  • 2 replies
  • 2 kudos

Resolved! No out going calls after upgrade

I have just upgraded to the IPhone 12 and activated a sim swap a few minutes ago. I can now receive calls texts Ansari everything else is working but cat make outgoing calls. Done exactly the same with my wife’s phone and hers is working fine. Any ad...

Resolved! Beats headphones

Took the offer last week for the beats headphones, got them and hate them, wont stay on my head keep falling off worst ones ive owned. Can i just bring them into store and cancel the contract or do i need to ring and contact o2 directly?

Ds21 by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

Resolved! Change of address

Hello, how do I change my address? I’ve moved and my letters aren’t registered at the old address.. do I have to call ? Thank you.

Shannon22 by Level 1: Joiner
  • 329 Views
  • 2 replies
  • 0 kudos

Resolved! Sim upgrade

I have just upgraded my sim but I clicked keep using my sim ans just finished and it’s said my sim would be with me tomorrow when I didn’t want a new sim I need to keep my one

Sim9 by Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos

My number

Hi problem with network 

Daria2 by Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

Resolved! O2 cut off

So i always pay my bills on time, this month my bill is a little higher than normal but nothing stupid, and o2 have said I need to make a payment before the can reconnect me? my bill isnt due until the 01/07 im not behind on my payments and have neve...

Resolved! Upgrade

Hey all,If I update my current phone contact to a laptop or tablet can I use the sim/airtime for my phone and use the laptop for wifi ?ThanksZee