Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Number porting - Fail - Bad new user experience

Hardly used the network but frustrated already!New monthly contract purchased a month ago - with inbound number porting selected - no message to say it's failed - now I've just been billed another month from old provider because it wasn't ported in.J...

Resolved! Number Spoofing

Hi I've been getting lots of random calls claiming I've called them from July 16th 2021. Its getting worse. I've reported it to O2, Action Fraud and Offcom. I've changed my voicemail to say I've been spoofed but nothing helps so far I've received 50 ...

Resolved! trying to add a bolt on for data after i cancelled a tariff upgrade

I ran out out data and txt to up grade and taht would not let me add a bolt on so I cancelled the upgrade to the new tarriff and it still wont let me add a bolt on

My Wi-fi calling and 4g have just been turned off

My Wi-fi calling and 4g have just been turned off by O2 without warning. There’s no way to turn them back on. I can’t even call o2 to ask them what’s going on. Please help!! I’m totally remote and need Wi-fi calling as there’s no signal here.

Resolved! Police

Can i lock my phone remotely?

Resolved! Ending SIM only contract early.

What charges can I expect, when Ending my SIM only contract 5 months early.

Resolved! SIM only contract but very poor speeds can I cancel ?

Hi all. I have currently paid my device off in full and moved to a pay monthly SIM. But the data speed is VERY poor I contacted O2 regarding this and they sent me a new SIM but still the data speed is poor. I watch YouTube videos and some catch up ap...

Sony Xperia Out of Stock - Likely to Get More?

Hi I have just seen that the Xperia L4 is out of stock and nobody knows when it will be back in stock. Is "out of stock" just a polite way to say "we have none left and we won't be getting anymore in"? I find it strange that nobody at 02 can say when...

PAC code

Hi, I filled in the form yesterday with my PAC code to keep my number; its been well over 24 hours, should my number not have been moved by now?

Resolved! Why have I been charged for Disney plus- it was advertised as free

I have not used Disney plus and don’t understand why I have been charged for it. I would appreciate it if it is deducted from my account I did not agree to be charged for this

O2

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