Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Selling a phone

Was transfered over from virgin last year.Can we sell our phones while under contract? Think it is yes. But would like it to be confirmed

New contract

Hey I’ve just got an iPhone 13 out on contract. Firstly it said £20 upfront however Apple Pay would hold it until a credit check was done. Apple Pay didn’t hold it and the £20 came out. Then when it went to the confirm order page it came up asking fo...

I ordered a phone and payed the £20 upfront cost but then it just said something went wrong

Resolved! mobile data allowance

What happens when you nearly reach your data allowance for the month? Do you get an alert or is there something that can be put in place so you don't go over your allowance?

Resolved! Terminate monthly contract

Good afternoon. I have now retired permanently to Ireland and need to terminate my Pay Monthly contract with O2. Before I contact my bank I want to know how to proceed with terminating my O2 contract?

Resolved! Mobile and broadband billed as one?

If my mum adds home broadband to her pay monthly o2 sim account, will it come under the one bill for her to manage?

Resolved! Cost of calls in United Arab Emirates

What’s best way to reduce cost of calls in United Arab Emirates?

Change a Sim Card Package

Is there a Sim card which includes Unlimited Talk Time, Text and Data for £20.00 a month?

Resolved! Terminate contract from abroad

I’ve now retired permanently to Ireland and wish to terminate my monthly contract . How can I do this please?

Resolved! Unblocking an IPhone 8. Moving to EE from o2

O2 won’t unblock my O2 registered iphone8. I’ve been with o2 for two years with the same phone and number. I want to move to EE but o2 refuse to unblock my phone. They say that only the original owner can do this by contacting them. My daughter is th...

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