Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

How to upgrade my spend cap

Resolved! Paper bill

Hi good evening iv requested a paper bill via email with my name and address which hasn’t arrived ca you tell me as to why?

Resolved! Can't connect to network

Had a new sim today and got rid of my old one try to make calls but it say not connected to network. It say I got to sim swap but I've already destroyed my old sim. What can u do?

Resolved! Return

I cannot contact you as the call keeps disconnecting when i get so far

Resolved! Device and payments

I need to speak to someone ASAP please

Resolved! Data

I have had a msg to show my data has been used up but on my o2 app there shows 7gb of data remaining.

Payment

If you don’t pay your bill for a few months how much does it go up by? I should’ve only had £100 taken out and instead it’s £467

Resolved! New handset

My current 24 month O2 monthly contract is complete and, staying with O2, I am about to get a new handset. I have two questions;1. What do I have to do to keep my existing number, is it simply a case of taking the Nano sim out of the old phone and pl...

signal keeps dropping out altho it's supposed to be a good area!

Resolved! O2 friends and family discount

How much discount is given to friends and family please, I can't remember, thanks.

O2

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