Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transfer my old number

Hi I would like to transfer my old number please

Resolved! Order confirmation email not received

Hi I've just recently signed up for a new contract and I have gone through the process of entering all my details, however I have not yet received my order confirmation email. I have the order confirmation PDF, but I'm concerned as if I've not receiv...

Resolved! Trying to upgrade

Hello trying to upgrade with mobile phones direct.co.uk. But o2 keeping rejecting the deal can you explain why??

Resolved! Tariff updated

Data has increased to 5gb when didnt ask for it to be changed

Resolved! international bolt-on

I cannot call abroad even adding international bolt-on for £3.00. My montly bill is £15 for 30gb data, but I would like to call Poland for 5p per minute and my call does not go forward.

Resolved! Network security

Can you please turn off security on internet so I can have access in any website

Resolved! Data Bolt on - not working

Hi All, This is my first chat in O2 cummunity.I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but...

Resolved! Billing - I am abroad

Dear o2my parents are not fine and I am in India , my billing payment is not on time this month as I am coming back to London in October , so will pay my bill in October as right now. Not having much credit In my account .kindly do not bar my service...

Resolved! Requesting PAC Code to move to another provider, do I need to wait until my contract is up?

Do I need to wait until my contract is up, or can I do this when in my final month? (To avoid any contract cancellation charge) Contract is up on 28th September, what would be the best time to request PAC Code?

Resolved! O2 alert.......you've been sent a media message. Part 2.

This is my second attempt to try and work.out why I'm not getting pictures with texts which were always free, until I applied a £0 spend cap on my account to avoid ringing premium numbers. It's very long winded to go to the address ive been given and...

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