Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my payment date

I would like to change my payment date to the 10th of each month

Resolved! First months bill

Why is it that after agreeing to have a Sim deal on the 25th of Aug that today 1st Sept I have tow bills (2 sims) for £16 each for a full month?

Resolved! cancelling refresh

Hubby refresh phone plan ended a few months ago,he now wants to leave o2 as he can get a better deal elsewhere,Hes pays £23 a month for 5 GB, well I pay it as its my account, there are much better deals out there now with other companies, but also yo...

Resolved! changing from refresh to payg

Im on refresh,phone is now paid off,I dont want to UPGRADE to sim only, as its dearer than PAYG,is there anyway of doing it ,or do I need to go down the pac/stac codes even though Im happy staying with o2,thanks

Resolved! How do I return a phone within the 14 day change my mind policy period?

I got in touch with o2 support chat through the my o2 app. They said I can go to www.o2.co.uk/returns and speak to a member of the returns and repair team through live chat. There is no live chat anywhere on the page and links just take me round in c...

Resolved! Can't call or receive calls

Hi, I can text and receive texts but not make calls or receive calls. Anyone help? Thanks

Resolved! Calling a Canadian landline (when in Canada)

I will be in Canada in a couple of weeks time, I will need to call a Canadian landlines whe I arrive, does anyone know what the rates for such a call are?

Resolved! BILL PAYMENT

I PAID MY BILL BUT YOU STILL DEMAND MONEY HOW CAN I TRUST YOU

NETWORK in Spain

I am on holidays in Spain and I can not use my data. Also, I got a message from you saying that my plan continuous in Europe

Resolved! Calling UK mobiles texting and receiving call from France

Hi all, can anyone say what the call & text charges are from France to the UK now?waiting to board the ferry and wondering if I’ll be speaking to my wife for the coming week

O2

Forum Posts