Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Fitguru scam

I just received this textFreeMsg: Thank you for subscribing to fitguru for £3.00 per week from Taptronic until you text STOP to 64055. HELP? 03302231099I've never heard of them and wasn't even om my phone during the time this happened so I have no id...

Resolved! Sent two different return bags from O2

So I'm returning my phone under the 14 day 'change my mind' policy. I got in touch with O2 and they said they'd send out a return package. Was meant to be next day delivery but I ordered it Thursday and got a bag Tuesday. The bag I got was just a gre...

Resolved! Hi

I received the £ 168 bill for calls that I saw I had for free and I would like to split the bill in 6 months as I could

Resolved! I need to change my billing date

Can you please help me by changing my payment date

Resolved! Cancelling A Pay Monthly Contract

Hey all, I'm just wondering how I go about cancelling a contract? I accessed my online banking today (after not being able to access it for a while) and saw the payment going out. I thought I had already cancelled this but obviously not. Two major pr...

Resolved! credit

i have 6.50 on my credit and i need to to put £3.50 on it how do i do it

Suspicious text regarding my 'plan'

Not sure if this is the right place to post this as I am not even an O2 customer, but I received a text from what shows up in my phone as 'O2UK', confirming my 'new' number, which I have had for years, and a custom plan with 20GB, unlimited UK minute...

Resolved! Late landing charge.

Hi I am being charged a late landing charge but I haven't been abroad or called anyone abroad. I want to know why I am being charge this.

Resolved! Tariff

Trying to find out how to change my tariff when I try and change it it says it’s going to start next month but idk

Resolved! Contract

Hi, I want to upgrade one of the phones on my account and swap a number over. Is this possible?

O2

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