Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18742 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188528 Views
  • 2 replies
  • 2 kudos

Adding Apple Watch to plan

Anyone else experience issues getting your Apple Watch (series 6, WiFi and cellular) connected to your phone/account. New customer to o2 and experiencing appalling customer service, with conflicting information as to how to add the Apple Watch to my ...

Jas2 by Level 1: Joiner
  • 12923 Views
  • 5 replies
  • 2 kudos

Sim pin forgotten

I have locked my sim how do I get back on

Tree by Level 1: Joiner
  • 350 Views
  • 2 replies
  • 0 kudos

Resolved! Data bolt on refund?

I accidentally bought 1GB on the wrong bank card, is it possible to refund it/ charge the other bank card?

Adam14 by Level 1: Joiner
  • 474 Views
  • 1 replies
  • 0 kudos

Disappointed

Hi I moved over from Vodafone last September, my O2 service was ok till January when in my local area we are having a mast issues this will be reviewed…… I visited our local store who stated it won’t be sorted anytime soon….. we are now on holiday on...

Robo1804 by Level 1: Joiner
  • 364 Views
  • 2 replies
  • 0 kudos

Network is EE and my SIM card is O2

Good morningi received my new ‘like new’ iPhone XR and have an O2 SIM card. The network on the new phone says EE and says SIM failure. I cannot find a telephone number to call to sort out this problem thanksCaroline

Resolved! Dual sim help

When I got my s21 I didn't realise it was dual sim, so I binnee the one that came with the phone, now Tring to order a 2nd sim. Any advice on best way to do it

Resolved! Upgrade

HiI have received an email saying I can upgrade early and you will pay the difference for me to upgrade.I would like more information please as have previously told I can upgrade but then was told only my sons account could upgrade. I have been looki...

eworthy83 by Level 1: Joiner
  • 393 Views
  • 1 replies
  • 0 kudos

Montlhy Bills

Where do I begin i cant raise a complaint as no one is ever available in that department. I received an email from 02 advising me I could terminate my contract with them due to me being on an old Carphone warehouse contract FREE OF CHARGE.... there i...

Kimmcp by Level 1: Joiner
  • 471 Views
  • 3 replies
  • 0 kudos

Resolved! Lost sim

I have lost my sim and I had changed my address and I’m abroad can u please send me new sim to my new addressxxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]