Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim upgarde

hi, im about to upgrade my sim to a new device and new sim. not to sure wether my current sim will be cancelled straight away after i place my order or until i activate my new sim it will still be on . because i use my phone for work and need to make...

Resolved! How do I cancel my monthly tariff

Hineed to cancel my monthly tariff as have found a much cheaper tariff else where. How do I do this? thanks

Resolved! Contract length?

I have a phone on a a 3 year contract, I am 2 years into the contract. If I pay off the 'Device plan', does that mean I am free to cancel and move to another network? Or will I have to complete the 3 year term? TIA Dave.

Resolved! Spendcap

I put a spend cap on over 24 hours ago, but still can't use it any ideas what I am doing wrong.

Resolved! I want to add data to my contract

I currently have no data on my contract as I used to share data. i wish to add data to my contract

Resolved! Using rewards

How do I use my rewards when they are pending

Resolved! Terminated contract but payment still tequested

Hi I terminated my mobile contract by phone last month and removed the direct debit instruction as advised but now I have been asked to make a payment and have an overdue fee. Why is that?

Resolved! Phone bill

I've tried to pay my phone bill and my app ain't working and you keep bumping up the price. Can I have someone help me pay it please

Resolved! Upgrading

Got a text from o2 regarding the new iPhone. I’m only a year into my contract but want to upgrade now, however I’m nhs so get % off airtime. How do I do this if I upgrade now ? Also how would I find out how much I’d be with my Apple Watch added as I ...

Z fold 3 availability

I ordered a Z fold 3 a fortnight ago on pay monthly and was told at the time there was a 3 week wait for the phone. I chatted with customer services a few days ago who said it's looking like 5 weeks. Now when you go on to the o2 store you can't order...

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